Frequently Asked Questions (FAQs)
1. How do I place an order?
Simply browse our collection, select your preferred bouquet, cake, or gift, add it to your cart, and complete the checkout process. You may also contact our customer support team for assistance with custom orders.
2. Do you offer same-day delivery?
Yes, same-day delivery may be available for selected locations and products, subject to order cut-off times and availability.
3. Can I schedule my order for a future date?
Yes. You can choose your preferred delivery date and time during checkout, subject to availability.
4. Do you offer customized bouquets and cakes?
Yes. We specialize in customized bouquets, acrylic flower arrangements, cakes, and gift combinations. Please share your requirements before placing your order.
5. Can I include a personal message with my order?
Yes. You can add a complimentary message card during checkout, and we’ll include it with your gift.
6. Why does my order look slightly different from the website photos?
Fresh flowers are natural products, and availability may vary by season. Minor variations in flower types, colors, wrapping, and decorations may occur while maintaining the overall design and quality.
7. What payment methods do you accept?
We accept the payment methods displayed during checkout, including secure online payment options and other available payment methods.
8. Can I cancel my order?
Orders can be cancelled at least 24 hours before the scheduled delivery time, provided preparation has not started. Customized and same-day orders cannot be cancelled once preparation has begun.
9. Can I return or exchange my order?
Due to the perishable and customized nature of our products, returns and exchanges are generally not accepted. However, if your order arrives damaged, incorrect, or significantly different from the confirmed order, please contact us within 2 hours of delivery with clear photos or videos for verification.
10. What if the recipient is not available?
Our delivery team will attempt to contact the recipient or the sender. If delivery cannot be completed, a re-delivery fee may apply.
11. Do you deliver outside Lahore?
Delivery availability depends on your location. Please enter your delivery address during checkout or contact our support team to confirm service availability.
12. How long does delivery take?
Delivery times depend on your selected date, location, traffic conditions, and order type. Estimated delivery times will be provided during checkout whenever possible.
13. Are your flowers fresh?
Yes. Every bouquet is handcrafted using fresh flowers sourced to ensure the best possible quality and presentation.
14. How do I care for my flowers?
Keep your bouquet in a cool place away from direct sunlight and heat. Place the stems in clean water (where applicable) and change the water regularly to help your flowers stay fresh for longer.
15. How can I contact SeeThru Blooms?
You can reach our customer support team through our official WhatsApp (03476946988), phone number, email, or social media channels listed on our website. We’re always happy to help.