Refund policy
SeeThru Blooms – Return & Refund Policy
Effective Date: July 29, 2026
At SeeThru Blooms, every bouquet, cake, and gift is handcrafted and made to order using fresh flowers and premium ingredients. Due to the perishable and customized nature of our products, we maintain the following Return & Refund Policy.
Returns
* Fresh flowers, bouquets, cakes, and customized gifts are non-returnable once delivered.
* Returns or replacements will only be considered if the wrong item was delivered or the product arrived significantly damaged or defective.
Damaged, Incorrect, or Defective Orders
If your order is damaged, incomplete, incorrect, or significantly different from the confirmed order, please contact us within 2 hours of delivery.
To process your request, please provide:
* Your order number.
* Clear photos or videos of the product taken immediately upon delivery and before the product is used or consumed.
All claims are subject to verification by SeeThru Blooms. If your claim is approved, we may offer:
* A replacement of the product, or
* A full or partial refund, depending on the nature of the issue.
Customized Cakes & Bouquets
Customized cakes, bouquets, and personalized gifts are specially prepared according to your requirements.
Once preparation has started, these orders cannot be cancelled, returned, or refunded.
Refunds or replacements for customized products will only be considered after verification if:
* The delivered product is significantly different from the confirmed design.
* The wrong customized product was delivered.
* The cake is spoiled, expired, or unfit for consumption upon delivery.
* The cake has a significant quality defect, such as being severely overbaked or damaged during preparation or delivery.
Minor variations in flower varieties, colors, wrapping, decorations, or handcrafted details due to seasonal availability or the handmade nature of our products do not qualify for a refund or replacement.
Non-Refundable Situations
Refunds or returns will not be provided for:
* Change of mind after delivery.
* The recipient refusing to accept the order.
* Incorrect or incomplete delivery information provided by the customer.
* Delivery delays caused by the recipient’s unavailability or circumstances beyond our reasonable control.
* Minor variations in flowers, colors, wrapping, cakes, or decorations that do not materially affect the overall design or quality.
* Customized orders once preparation has begun, except as stated in this policy.
Order Cancellation
* Orders may be cancelled with a full refund if cancellation is requested at least 24 hours before the scheduled delivery time, provided preparation has not started.
* Same-day, customized, and personalized orders cannot be cancelled once preparation has begun.
Refund Processing
Approved refunds will be processed to the original payment method or the customer’s designated bank account within 5–7 working days after verification and approval.
Right to Decline Claims
SeeThru Blooms reserves the right to decline any refund or replacement request where:
* The claim cannot be verified.
* Required evidence is not provided within the specified timeframe.
* The product has been altered, consumed, or damaged after delivery.
* The request does not meet the conditions outlined in this policy.
10. Contact Us
For any questions about this policy, reach us at:
- Email: seethrubloomsteam@gmail.com
- WhatsApp/Phone: 03476946988
- Instagram: @seethrublooms
This policy applies to orders placed and delivered within Lahore, Pakistan. SeeThruBlooms reserves the right to update this policy at any time; changes will be posted on this page.