Refund policy

Refund & Return Policy — SeeThruBlooms

Last updated: 13/07/2026

At SeeThruBlooms, we take pride in the freshness and quality of every bouquet, gift box, and bento cake we deliver. Because our products are fresh, perishable, and made to order, our refund and return process works a little differently from standard retail purchases. Please read the details below.

1. Nature of Our Products

Flowers, cakes, and other perishable gifting items cannot be returned once delivered, for hygiene and freshness reasons. This policy explains when a refund, replacement, or store credit applies instead of a traditional return.

2. Order Cancellations

  • Orders can be cancelled free of charge up to 4 hours before your selected delivery slot.
  • Once your order enters preparation (flowers cut, cake baked, etc.), it can no longer be cancelled or modified, as materials are already committed to your specific order.
  • To cancel, contact us immediately at 03476946988 or seethrubloomsteam@gmail.com with your order number.

3. Delivery Date & Time

  • We offer a delivery date/time selector at checkout specifically so we can guarantee timing — please double-check this before confirming your order, as incorrect date/time selection by the customer is not eligible for a refund.
  • If we fail to deliver within your selected slot due to an error on our part, you are entitled to a full refund or free re-delivery, your choice.
  • If delivery is delayed due to circumstances outside our control (recipient unavailable, incorrect/incomplete address provided, restricted access to the delivery location, extreme weather), we will attempt redelivery, but this is not eligible for a refund.

4. Incorrect or Incomplete Delivery Address

  • Please double-check the delivery address at checkout. If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, and the recipient cannot be reached, no refund will be issued, though we will attempt to arrange redelivery at an additional cost.
  • If you notice an error in the address within 1 hour of placing your order, contact us immediately and we'll do our best to correct it before dispatch.

5. Quality Issues (Damaged, Wilted, or Incorrect Items)

If your order arrives damaged, visibly wilted, significantly different from what was ordered, or incorrect:

  • Contact us within 6 hours of delivery at 03476946988 with your order number and clear photos of the item as received.
  • After review, we will offer one of the following, at your choice: a free replacement (redelivered as soon as possible), a full or partial refund, or store credit.
  • Claims submitted after the 6-hour window, or without photo evidence, may not be eligible, since freshness cannot be verified after that point.

6. Substitution Policy

Occasionally, a specific flower variety, color, or cake flavor may be unavailable at the time of preparation. In these cases, we substitute with an item of equal or greater value while keeping to the overall style and color palette of your order. Substitutions of equal or greater value are not eligible for a refund.

7. Refund Method & Timeline

  • Approved refunds are issued to your original payment method.
  • Please allow 5–7 business days for the refund to reflect, depending on your bank or card issuer.
  • Store credit, where chosen, is issued instantly via discount code and valid for [insert validity period, e.g., 6 months].

8. Non-Refundable Situations

Refunds do not apply in the following cases:

  • Change of mind after the order has entered preparation
  • Incorrect delivery address or delivery date/time selected by the customer
  • Recipient unavailable at the time of delivery despite correct address and time
  • Minor natural variation in flower color/appearance or cake decoration (handmade items will vary slightly from photos)
  • Claims made outside the stated time windows above

9. How to Request a Refund or Replacement

Email seethrubloomsteam@gmail.com or WhatsApp 03476946988 with:

  1. Your order number
  2. A brief description of the issue
  3. Photos (for quality/damage claims)

We aim to respond to all refund and quality requests within 24 hours.

10. Contact Us

For any questions about this policy, reach us at:

  • Email: seethrubloomsteam@gmail.com
  • WhatsApp/Phone: 03476946988
  • Instagram: @seethrublooms 

This policy applies to orders placed and delivered within Lahore, Pakistan. SeeThruBlooms reserves the right to update this policy at any time; changes will be posted on this page.